Notice on arrangement of value-added service fees for "Upstairs Delivery" in Hong Kong and Macau
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Starting from 22 May, 2025, SFHK will launch the "Upstairs Delivery" value-added service. The details about the service and charge are as follows:
"Upstairs Delivery" service:
• For shipments delivered to Hong Kong and Macau regions, if the shippment meets all the following conditions, upstairs delivery fee will be charged:
1. The delivery address does not have elevators/lifts, or the elevators/lifts are unavailable. And
2. SF courier needs to use stairs to complete delivery (including basements). And
3.Parcel chargeable weight ≧ 20kg
• Service charge：HKD/MOP $30 per floor
• Payment Method:
Shipments from Hong Kong/Macau/Mainland China: Pay by shipper / Pay by Recipient / third party credit account
Shipments from other regions: Pay by Recipient
Remark:
In the following cases, the charge for upstairs delivery will be waived:
1. The delivery address is the building lobby / Ground floor / 1st floor in Tong lau
2. When the conditions of the building stairs do not meet the requirements for express delivery and express delivery can only be arranged in the building lobby or the ground floor.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333; Facebook Messenger: SFEXPRESS HK; WeChat: SF_Express-HK.
