Monthly Billing Customer Rights and Payment Terms

1. Your company is responsible for the proper safekeeping of the monthly billing account credentials. Any shipments sent or received using your company's account will be deemed actions undertaken by your company. In the event that the contact person listed on the Monthly Billing Application Form resigns or is transferred, your company shall notify S.F. Express (Taiwan) Co., Ltd. (hereinafter referred to as “the Company”) of the personnel change within 2 days. Should any losses arise due to a failure to submit such notification, your company shall bear full responsibility for those losses.

2.The Company will calculate all shipping-related charges incurred up to and including the chosen monthly closing date. Within eight (8) working days after the closing date, the Company will deliver a Monthly Billing Statement and an Invoice to your company for review (Note 1). The invoice will be issued under your company’s name and dated according to the selected monthly closing date. If there is any discrepancy or objection regarding the billing statement, your company must notify the Company within thirteen (13) working days after the closing date. The Company will work with your company to verify and confirm the billing amount within two (2) working days of receiving such notice. If no objection is raised within the specified time, the billing amount will be deemed accurate and accepted. After the amount is confirmed, your company must pay the full amount by the due date indicated on the billing statement to enjoy the payment grace period extended to monthly billing customers. Payment can be made via bank transfer, sight check, or convenience store payment.

3.If the ownership of goods being shipped belongs to a third party (including the consignee), your company shall clearly inform the third-party owner of any potential risks and compensation standards associated with the shipment before delivery. The goods may only be shipped upon obtaining the third-party owner's consent. Your company shall take all reasonable measures to ensure the Company is free from any claims or litigation risks raised by the third-party owner. Should any claim or legal action be brought against the Company by the third-party owner, your company shall be liable for the entirety of the resulting losses.

4.Please note that customs duties cannot be included in the monthly billing account and must be paid in cash or by sight check upon delivery, unless your company has signed an Import Duty Advance Payment Agreement for Mainland China with S.F. Express.

5.The monthly billing amount represents the fees charged by the Company for shipment handling and related services. Your company shall not withhold or refuse to pay the monthly billing amount on the grounds of shipment loss, damage, customs detention, or during claim negotiations.

6.If your company fails to fully settle the monthly billing amount by the due date stated on the invoice—or only partially settles the amount (including withholding or refusing to pay due to the circumstances mentioned in Point 5 above)—or if your company experiences serious financial deterioration, faces imminent bankruptcy or closure, defaults on checks, or encounters other major events that may prevent settlement of the fees; or if the Company determines that your company has misused the monthly billing account or violated any service agreements, the Company reserves the right to unilaterally revoke your company’s monthly billing privileges and retain the right to pursue outstanding freight and related charges.

7.If your company has not used the Company’s services for three (3) months or more, it shall be deemed that your company agrees to the unilateral cancellation of your monthly billing status by the Company, and no separate notice will be given.

8.For clients providing a security deposit: During the term of the monthly billing account, your company may not reduce or request a refund of the deposit. The deposit amount shall be based on the initial estimated billing volume (minimum NT$10,000). If the freight charges exceed 50% of the original deposit, your company must make up the shortfall. If your company fails to replenish the deposit within 7 days after being notified, the Company reserves the right to suspend the monthly billing account. The account will only be reactivated after the deposit is fully replenished.

9.Refund of the Security Deposit: Once the monthly billing account is canceled, your company may apply for a refund. After all outstanding charges are settled, the remaining deposit will be refunded to your designated account without interest, less any applicable remittance handling fees. If the deposit is insufficient to cover the outstanding fees, the Company may request your company to pay the remaining balance.

10.If there are any legal or factual changes to your company’s business location, name, or legal entity, you must notify the Company at least 15 days in advance. If your business relocates to an area outside the Company’s service range, the monthly billing account will be terminated, and your company must settle all outstanding payments within 5 days.

11.If your company breaches the agreement by defaulting on payments, the Company reserves the right to deduct part or all of the security deposit to offset any outstanding amounts. The Company may also terminate all preferential terms granted to your company until full payment is made, and reserves the right to pursue recovery of freight and related fees. If your company continues to request services from the Company before settling all outstanding amounts, the charges for such services must be paid in full at the time of shipment (prepaid by the sender).

12.Any updates or amendments to the above terms will be considered automatically effective without separate notice.

Note 1: For clients who applied for a monthly billing account via online channels, the monthly billing statement and invoice will be sent to the “SF Express Taiwan Monthly Billing Manager” two days after the billing date. Please download your billing documents accordingly (the detailed statement will also be sent via email).

【Special Monthly Billing Customer Payment Notes (15-Day Billing Cycle)】

1.Your company is responsible for the proper safekeeping of the monthly billing account credentials. Any shipments sent or received using your company's account will be deemed actions undertaken by your company. In the event that the contact person listed on the Monthly Billing Application Form resigns or is transferred, your company shall notify S.F. Express (Taiwan) Co., Ltd. (hereinafter referred to as “the Company”) of the personnel change within 2 days. Should any losses arise due to a failure to submit such notification, your company shall bear full responsibility for those losses.

2.The Company will settle the charges for shipments sent or received on or before the 20th of each month (fixed billing date), and will send a billing statement and invoice within 8 working days after the billing date for your review (see Note 1 above). If your company has any objections to the billing statement, please submit them within 1 working day of receipt. The Company will then work with your company within 2 working days to confirm and verify the billing amount. If no objection is raised within the time frame, it will be deemed that your company agrees with the billing amount. Upon confirmation, your company must make payment in full on or before the due date stated on the invoice. Payment can be made by bank transfer, cashier’s check, or convenience store payment.

3.The payment term for this billing account is 15 days. If payment is not received by the 5th day after the due date stated on the invoice, the Company will freeze the monthly billing account. (e.g. If the invoice is issued on the 20th of the month, the payment due date is the 5th of the following month. If payment is not received by the 10th, the account will be frozen on the 11th.) Once the account is frozen, the Company reserves the right to assess whether to reactivate or permanently revoke the account.

4.If, during the contract period, your company maintains good cooperation and has no outstanding payments, and upon a thorough internal assessment, clients with high actual usage volume may submit a request to upgrade from special billing (15 days) to general monthly billing (30 days).

5.If the ownership of goods being shipped belongs to a third party (including the consignee), your company shall clearly inform the third-party owner of any potential risks and compensation standards associated with the shipment before delivery. The goods may only be shipped upon obtaining the third-party owner's consent. Your company shall take all reasonable measures to ensure the Company is free from any claims or litigation risks raised by the third-party owner. Should any claim or legal action be brought against the Company by the third-party owner, your company shall be liable for the entirety of the resulting losses.

6.Please note that customs duties cannot be included in the monthly billing account and must be paid in cash or by sight check upon delivery, unless your company has signed an Import Duty Advance Payment Agreement for Mainland China with S.F. Express.

7.The monthly billing amount represents the fees charged by the Company for shipment handling and related services. Your company shall not withhold or refuse to pay the monthly billing amount on the grounds of shipment loss, damage, customs detention, or during claim negotiations.

8.If your company fails to fully settle the monthly billing amount by the due date stated on the invoice—or only partially settles the amount (including withholding or refusing to pay due to the circumstances mentioned in Point 7 above)—or if your company experiences serious financial deterioration, faces imminent bankruptcy or closure, defaults on checks, or encounters other major events that may prevent settlement of the fees; or if the Company determines that your company has misused the monthly billing account or violated any service agreements, the Company reserves the right to unilaterally revoke your company’s monthly billing privileges and retain the right to pursue outstanding freight and related charges.

9.If your company has not used the Company’s services for three months or more, or if the monthly billing amount is less than NT$2,500 for three consecutive months, the Company will deem it as consent to unilaterally terminate your monthly billing privileges without further notice.

10.For clients providing a security deposit: During the term of the monthly billing account, your company may not reduce or request a refund of the deposit. The deposit amount shall be based on the initial estimated billing volume (minimum NT$10,000). If the freight charges exceed 50% of the original deposit, your company must make up the shortfall. If your company fails to replenish the deposit within 7 days after being notified, the Company reserves the right to suspend the monthly billing account. The account will only be reactivated after the deposit is fully replenished.

11.Refund of the Security Deposit: Once the monthly billing account is canceled, your company may apply for a refund. After all outstanding charges are settled, the remaining deposit will be refunded to your designated account without interest, less any applicable remittance handling fees. If the deposit is insufficient to cover the outstanding fees, the Company may request your company to pay the remaining balance.

12.If there are any legal or factual changes to your company’s business location, name, or legal entity, you must notify the Company at least 15 days in advance. If your business relocates to an area outside the Company’s service range, the monthly billing account will be terminated, and your company must settle all outstanding payments within 5 days.

13.If your company breaches the agreement, such as by failing to pay outstanding fees, the Company reserves the right to terminate all preferential terms granted to your company until the total outstanding amount is fully paid. The Company also reserves the right to pursue the recovery of freight and other related charges from your company. If your company continues to request services from the Company before settling all outstanding amounts, the charges for such services must be paid in full at the time of shipment (prepaid by the sender).

14.For customers who qualify for a monthly billing account under special terms (including individuals, sole proprietorships, those without a business registration certificate, or without a registered deposit account), no modifications to billing account information may be made on the 20th day of each month.

15.Any updates or amendments to the above terms will be considered automatically effective without separate notice.

Note 1: For clients who applied for a monthly billing account via online channels, the monthly billing statement and invoice will be sent to the “SF Express Taiwan Monthly Billing Manager” two days after the billing date. Please download your billing documents accordingly (the detailed statement will also be sent via email).