Arrangement for the Temporary Emergency Surcharge
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Coronavirus outbreak continues around the world, and the logistics industry is facing severe challenges under the constraints on the capacity resources of import and export express shipments. Since the beginning of the epidemic, SFHK has been fully allocating resources of all parties and responding to changes in the epidemic through different emergency measures. Due to the epidemic control measures in the Mainland and the shortage of transportation resources during the period of Lunar New Year. Starting from 20 January 2022, SFHK will levy a Temporary Emergency Surcharge to ensure stable and high-quality delivery services to customers.
From 20 January 2022, the Temporary Emergency Surcharge will apply on documents and parcels sent from Hong Kong and Macau regions to the Mainland, which will be adjusted according to different time periods. The fee adjustments will reflect market changes, emergency deployment of capacity resources, and restrictions on operations due to epidemic prevention measures in different regions. Most of the SFHK’s delivery services will remain unchanged under the ongoing epidemic, The Company will pay close attention to market situation and make adjustments to the surcharge in a timely manner in response to the latest market conditions.
Details of Temporary Emergency Surcharge are as follow,
Charges
20 to 31 January 2022
1 to 3 February 2022
4 February 2022
till further notice
Temporary Emergency Surcharge
HK$/MOP$ 20/Shipment
HK$/MOP$ 20/Shipment
HK$/MOP$ 20/Shipment
Chinese New Year Service Surcharge
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HK$/MOP$ 15/Shipment
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Remarks:
- Charges are calculated on a per shipment basis;
- The freight and the Temporary Emergency Surcharge/Chinese New Year Service Surcharge must share the same payment method.
- If payment is made from a non-originating place i.e. Mainland, the charge shall be based on the originating place’s charging standard and the actual payment amount shall be calculated according to the exchange rate of the place of payment.
- From 1 to 3 February 2022, Chinese New Year Service Surcharge and Temporary Emergency Surcharge shall be charged at the same time for the shipments from Hong Kong and Macau Region to the Mainland.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333; Facebook Messenger: SFEXPRESS HK.
