Notice of Adjustment on SF Retention Service Fee
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Thank you for the continuous support. To ensure our operational efficiency and service quality to our valued customers, SF Retention Service Fee is to be adjusted to encourage on-time pick up.From 28 June 2021 (Monday), SF Retention Service Fee will be applied if customers are unable to pick up their parcels within the designated period at SF Business Stations, SF Stores or EF Lockers^. Details as below:
- Pick up at SF Business Stations or SF Stores
Customers who choose to pick up their parcels at SF Business Stations or SF Stores and unable to pick them up within the first 2 days* of the SMS/ SFHK APP pick up notification from our system, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.
*The number of day(s) is/ are calculated from Monday to Saturday. Sundays and public holidays are excluded.
- Pick up at EF Lockers^
For parcels collected from EF Lockers^ after the first 24 hours of SMS/ SFHK APP pick up notification from our system, an accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.
^ SF Retention Service Fee will not be applied to those EF Locker with diversion purpose. Click here for EF Locker List.
All collected service fee will be fully used for charitable purpose without any cost deduction.
Terms and Conditions apply. Please click here for details of SF Retention Service.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333; Facebook Messenger @sfepresshk.
