SF Express (Hong Kong) Limited Reminds Public to Beware of SMS Phishing

  • SF Express (Hong Kong) Limited (hereinafter “SFHK”) would like to remind customers and the public members to stay alert against SMS claiming to be SF Express, intending to elicit customers’ request for payment.


    Recently, members of the public have received SMS falsely claiming to be SF, that the SMS receiver has an unsuccessful parcel delivery, and being asked to click suspicious hyperlinks “sf-reschedule.com”, “sf-delivering.com”, “SF-delivery.com” or “sf-express-hk.com” and asked to pay a HK$20 fee for redelivery. The scam SMS was sent out in Chinese or English. When the SMS receiver clicked the hyperlink, it shows a fraudulent SF Express website, with a map and a fake parcel number, followed with a request to enter a new delivery date, along with personal data including phone number, address as well as credit card information for shipment payment. The swindlers may make use of those information to defraud and transfer the victim’s account deposits.


    SFHK stated that the mentioned SMS is NOT sent by SFHK. For those potential fraudulent acts, SFHK has reported to the Police, will definitely treat seriously and will actively cooperate with law enforcement agencies in investigations.


    And we would like to remind customers and the public stay alert against potential fraudulent acts:


    1.     SFHK reiterates that the company representatives would never obtain personal information from customers such as personal identification document numbers, bank account numbers or passwords and so on when contacting our customers in relation to parcel matters.
    2.     Be aware of protecting personal data, do not disclose any personal information, passwords to anyone, as well as transfer payment and make remittance to strangers.
    3.     Do not download or install unknown apps, or enter any information into unknown apps or hyperlinks. 
    4.     If customers are concerned that they may have disclosed personal information to suspected parties, they should contact SFHK immediately, and report to the Police at any police station or call “Anti-Scam Helpline18222” under the Anti-Deception Coordination Centre (ADCC) of the Hong Kong Police Force for assistance.
    5.     Upon suspicious scams or fraud attempts, please contact the company’s service hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau) for verification.


    For further enquiries, please contact us via (852) 2730 0273 (Hong Kong) ; WhatsApp (852) 5232 3333 or @sfexpresshk Facebook Messenger.