SFHK Launches Lost Property Delivery Service with MTR Customivzed Logistics Solutions Enhance Passenger Experience and Create New Convenience
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(Hong Kong, July 21, 2025) SF Express (Hong Kong) Limited (hereinafter referred to as "SFHK") has announced its collaboration with the MTR Corporation (hereinafter referred to as "MTR") to launch the MTR Lost Property Delivery Service. Starting today, MTR passengers can opt for SFHK's courier service to receive their confirmed lost items, eliminating the need to personally visit the MTR Lost Property Office. This new service is uniformly priced at HKD$28, offering both home delivery and pick-up from over 1,000 self-collection points for items weighing up to 15 kilograms. For lost identity documents, a free secret key authentication service is provided to ensure secure delivery.
On average, MTR processes approximately 12,000 lost item cases and receives around 8,300 reports or inquiries each month. Common lost items include Octopus cards, handbags, and umbrellas, along with seasonal or trend-related items such as popular cartoon character accessories. MTR Lost Property Office staff use online lost property .platform to match registered passenger information with found items. Once a match is confirmed, staff contact the passenger to verify ownership. Traditionally, passengers had to visit the Lost Property Office in person to retrieve their items.
SFHK's Extensive Network Offers Flexible Collection Options
SFHK boasts a comprehensive delivery network covering the entire territory, with over 140 SF stores and more than 900 SF lockers spread across various districts. Leveraging this extensive network, passengers are not constrained by time or location, allowing them to arrange home delivery or collect their lost items from nearby locations at their convenience, enhancing the overall lost item retrieval experience.
Through this collaboration, SFHK offers passengers another convenient option for retrieving lost items. After successful verification, owners can choose to have their lost items delivered via "Settlement Upon Delivery", where the recipient pays the shipping fee. SFHK will deliver the items to the specified address, SF stores, or SF locker, providing an alternative to visiting the Lost Property Office. MTR Lost Property Office will arrange for the dispatch based on the passenger's provided information and notify them via email upon dispatch. Passengers can track the status of their shipment through SFHK APP, ensuring clear visibility of the delivery process.
Tailored Logistics Solutions for Diverse Needs
SFHK continuously strives to provide customized logistics solutions tailored to different usage scenarios. The newly launched lost property delivery service with MTR is specifically designed to address the practical needs of passengers when claiming lost items. For instance, a secret key authentication service is added for identity documents, requiring passengers to present a one-time password when collecting items from an SF store or during home delivery, ensuring accurate delivery to the rightful owner.
Simplified Pricing Model for Clarity and Convenience
To further streamline the lost item claim process and make it easier for residents to understand the delivery arrangements, the lost property delivery service adopts a flat rate of HKD 28, regardless of weight. The recipient pays the fee upon delivery, simplifying the entire claim process. Uniform pricing helps passengers easily understand the shipping costs, streamlines the lost item handling process, and enhances the service experience, reflecting both parties' commitment to innovative convenience.
Deepening Application Scenarios and Continuous Innovation
Ms. Charlize Liu, Head of Public Affairs and Communications at SFHK, stated, "This collaboration with MTR to launch the lost property delivery service further integrates our logistics services with the travel needs of residents. By offering home delivery or nearby collection options, passengers can flexibly arrange to retrieve their lost items according to their personal schedules, saving time and providing peace of mind. We hope these thoughtful services will help MTR optimize customer service experiences and offer more flexible choices to residents, promoting sustainable and convenient cooperation between both parties." Moving forward, SFHK will continue to innovate and introduce more professional logistics services that align with daily life rhythms, expanding its range of convenient logistics offerings.
Photo Captions
Photo 1:
SF Hong Kong has announced a collaboration with MTR to launch a lost property delivery service. Starting today, passengers can choose to have their confirmed lost items delivered by SFHK’s courier service. This eliminates the need for passengers to personally visit the MTR Lost Property Office, making the process of reclaiming lost items more time-efficient and convenient.
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Item owners can now choose to have their lost items delivered by SFHK on a " Settlement Upon Delivery " basis. SFHK will deliver the lost items to the specified delivery address, SF stores, or a SF locker. This provides a convenient alternative to personally visiting the Lost Property Office.
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Ms. Charlize Liu, Head of Public Affairs and Communications at SFHK, stated, " We hope that these thoughtful services will further assist MTR in enhancing customer service experiences, provide greater flexibility for the public, foster more sustainable and convenient collaborations between both parties in the future.”
