SFHK and SATS HK Signed Memorandum of Understanding Collaborating to Expand Baggage Delivery Market and Enhance Travel Experience
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Hong Kong, October 2, 2025 —SF Express (Hong Kong) Limited (hereinafter referred to as "SFHK") and SATS HK Limited (hereinafter referred to as "SATS HK"), a ground handling services company at Hong Kong International Airport, have signed a Memorandum of Understanding (MoU). This collaboration aims to provide more comprehensive and convenient travel experiences for passengers and explore new opportunities in the aviation logistics market. As an authorized service agent of the Airport Authority, SFHK will collaborate with SATS HK to expand the baggage delivery market and integrate its logistics distribution network across Hong Kong with SATS HK’s extensive operational experience in the aviation industry. Mr. Steve Shum, Head of Hong Kong and Macau region at S.F. Express, and Mr. Gary Zhan, Chairman of SATS HK Limited, attended the signing ceremony today.
Three Key Service Areas to Provide Comprehensive Baggage Logistics Support
Mr. Steve Shum, Head of Hong Kong and Macau region at S.F. Express, stated: "This cooperation marks an important step in enhancing the travel experience for passengers. SFHK and SATS HK will jointly explore the feasibility of providing baggage delivery services for more airline partners, including home baggage check-in and delivery, delayed baggage delivery, and lost property delivery services. SFHK has always been committed to meeting various logistics needs through innovative solutions. We believe that this collaboration with a leading ground handling service partner will fully leverage our respective resource advantages, offering smoother and more reliable baggage delivery experiences for air travelers. This will deepen our presence in the Hong Kong aviation logistics sector and bring convenience to more travelers through professional and secure baggage delivery services."
Mr. Gary Zhan remarked, “Strengthening partnerships within the airport community is essential to building a more robust and intelligent ecosystem for ground and passenger services in Hong Kong’s aviation industry. SATS HK will leverage our deep expertise and dedicated team in passenger services at HKIA, particularly in baggage handling and emergency management for lost baggage. By integrating with SF Express’s reliable, efficient, and extensive delivery network, we are committed to offering passengers a more convenient and reassuring experience. This collaboration will significantly enhance operational efficiency and customer satisfaction for our airline partners, ultimately attracting more visitors to Hong Kong and contributing to the city’s economic growth.”
Diversified Baggage Services Development by SFHK for Hassle-Free Travel
Since launching its baggage check-in and delivery services at the end of 2023, SFHK has continuously expanded service applications to provide a more relaxed and convenient travel experience for passengers. The current main services include: Home Baggage Check-In, providing door-to-door collection and direct delivery to the airport restricted area, freeing citizens from the burden of carrying heavy luggage before their trips; baggage delivery, delivering baggage from the airport to cit, making journeys more time-efficient and stress-free; airport baggage storage, offering flexible temporary storage options for travelers, allowing them to enjoy sightseeing before boarding their flights.
SFHK remains dedicated to seamlessly integrating baggage delivery services into the travel experience. Through this collaboration with SATS HK, resources will be integrated and processes optimized to gradually extend services to more air travelers, providing innovative baggage solutions for the aviation industry. In the future, SFHK will continue to explore more service possibilities, delivering higher quality and more convenient baggage services to citizens and travelers, truly achieving hassle-free travel.
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Photo Captions
Photo 1:
Mr. Steve Shum, Head of Hong Kong and Macau region at S.F. Express, and Mr. Gary Zhan, Chairman of SATS HK Limited, signed a Memorandum of Understanding (MOU). Both parties will jointly launch baggage check-in, delayed baggage delivery, and lost property delivery services to enhance travelers' travel experience and explore opportunities in the aviation logistics market.
Photo 2:
SFHK & SATS HK will collaborate to explore the feasibility of providing baggage delivery services for more airline partners. By leveraging their respective resource advantages, they aim to offer smoother and more reliable baggage delivery experiences for air travelers. This collaboration will deepen the layout of Hong Kong's aviation logistics sector, allowing more travelers to enjoy the convenience of professional and secure baggage delivery services.
