Temperature Controlled Delivery

  • Service Introduction

    SFHK provides a door –to-door delivery service and pick-up service for cold chain shipment.

     

    3 Temperature Zones:

    • Frozen (-18 to -15℃)
    • Chilled (0 to 4℃)
    • Air-conditioned (17 to 22℃)

  • Service Area

    Hong Kong Local.

     

    • Door –to-door delivery service：Hong Kong Local (Excluding Lamma Island, Cheung Chau, Peng Chau and restricted districts)
    • Pick-up service：Only applicable to designed SF business station and SF stores (Please click here for SF Business Stations, SF Stores, SF Service Partners locations)

  • Service Advantage

    • Exclusive delivery service for cold chain shipment.
    • Provide to-door / self-drop off / self-pickup services, meet different customer needs with flexibility.
    • Special reinforced packaging and handling to protect cold chain shipment.

  • Parcel Classification

    • Cold chain shipments（Frozen/ Chilled/ Air-conditioned delivery product）

    Those products will be arranged cold chain delivery after activating the credit account and signing 【Cold Chain Carriage Disclaimer for Loss and Damage of Goods】.

    • Chocolate;
    • Chilled Poon Choi (Excluding frozen Poon Choi);
    • Frozen dough;
    • Popsicle、Sorbet、Ice-cream or related products、Macarone、Cream cake、Decorated cake、Egg、Sashimi、Sea urchin
    • Products with pungent taste (such as durian, etc.)

  • Freight

     For more details on Temperature Controlled Delivery and Temperature Controlled Delivery (Alcohol) prices, please click here.

     

    • Self-drop off  is limited to weight ≦ 20kg, size length width height sum ≤ 140CM. Please contact Customer Service at (852) 2929 2929-8 if you want to send a shipment exceeding the weight and size limits.
    •  The freight is determined according to the actual weight or the volumetric weight, whichever is greater. Calculation method: length x width x height (cm) ÷ 6000.

  • Notice for Use

    • Personal customers are only allowed to post at designated outlets in Hong Kong(Please click here for SF Business Stations, SF Stores locations), customers can place orders through SF Hong Kong APP [Cold  Chain delivery].
    • Please refer to the Cold-chain Order Placement User Manual and place order through “SF Credit Account Management Platform”.
    • Customers are required to package and pre-cool their items before sending them through this service. Chilled goods should be pre-cooled for 6 hours before shipping; frozen goods should be pre-cooled for 12 hours and reach frozen status.

     

    Customers who are interested in this service, please contact the cold chain project team at （852）2929 2929 and press “8”  or  852smd@sfmail.sf-express.com, and designated representative will follow up with you for further arrangements.

     

    SF's Terms and Conditions of Carriage apply.