Self-Service Through WeChat!

WeChat Official Account: SF_Express-HK

SF Express has launched WeChat! Simply follow our WeChat official account to start the self-service. Enjoy order placement and shipment tracking at anywhere and anytime, which has never been so manageable!

 

Following SFHK WeChat official account (you may choose one of the following ways)

 

1. Scan QR Code

Step 1：

Open WeChat, click the icon on the top right corner "+" and then click "Scan QR Code" (See red box 2) in the function list

 

Step 2：

Scan the QR Code for SFHK WeChat account

Step3：

After scanning the QR Code, click "Follow" to follow our account (See red box)

 

2. Search Our Account

Step 1：Open WeChat, click "Contact List" and click "+", then select "Search Friend" (See red box)

 

Step 2：

Enter "SF_Express-HK" and click "Search" (See red box)

 

Step 3：

Click "Follow" to start using our WeChat service (See red box)

 

 

SF Express WeChat Functions

1. Order Placement

1.1 Open "SF_Express-HK" WeChat account and click "SF Service", then press "Order Placement" to place order immediately (See red box)

 

1.2 Fill in the shipment information (marked with*) and press "Submit Order" to place the order. After placing order, you will receive the message about picking up your shipment by our couriers (See red box)

 

1.3 If the shipment is not ready, you can choose "Cancel Order" (See red box)

 

2. Check The Shipment Status

2.1 Enter the 12-digit waybill number into the text box, which will trigger a real time status response

 

2.2 Customers can press "Photos" (See red box) and then select "Take Photo" for the barcode on waybill. Then click "Send" to check the shipment status

 

3. Address Book Managing

3.1 Manage the address book by clicking on “Account Management", then pressing "Address Book" (See red box)

 

3.2 You can set default contact details of the shipper to prevent repeated entering shipper's information in the next order

 

4. Searching SF Service Point

4.1 Open "SF_Express-HK" WeChat account and click "SF Service", then press "SF Service Point" to search the nearest service point (See red box)

 

 

4.2 It will trigger an immediate response which will show you the nearest service point

 

Remarks:

1.  Invalid waybill number entry will result in an error message
2.  SF Express WeChat service temporarily provides information in Chinese only

 

For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).