SFHK introduces ‘Time Guarantee’ on its local courier service Will first launch in designated industrial and commercial areas in support of corporate partners’ business expansion
SF Express (Hong Kong) (SFHK) has always been committed to providing customers with convenient and reliable logistics services. In order to meet the growing demands for efficient deliveries, SFHK has announced an upgrade on its local courier service today - namely the “Same day pickup and delivery service” featuring a time guarantee. With this service upgrade on board, delivery time is now guaranteed, or the captioned express rate will be refunded. It will be applicable to both local documents and parcels and will be first launched in designated industrial and commercial areas, with an aim to offer cost-effective logistics experiences to industrial and commercial enterprises in particular, opening up a new world of opportunities to support their business development.
Featuring “Time Guarantee” delivery on the same day with a “money-back” guarantee
Starting from today, documents or parcels that are sent out on Mondays to Fridays (except public holidays), with both shipping and receiving addresses within designated industrial and commercial areas, will enjoy the “Same day pickup and delivery service”. Any express shipments picked up by consignment before 12:00 nn or any orders placed at SF Express Business Stations before 12:30 pm will be guaranteed to arrive by 6:00 pm on the same day. If the delivery arrives outside the quoted time commitment, the express rate paid by the customer will be refunded*. There will be no additional charge for this upgrade and the current price list applies: local documents from HK$13, local packages from HK$30.
Now available in designated industrial and commercial areas and to be extended to residential areas
SFHK prioritizes customer expectations and experiences on logistics services and understands what an time delivery means to our customers. The upgraded service extensively covers major industrial and commercial districts on Hong Kong Island, Kowloon and the New Territories, including most areas along the MTR lines, such as Central, Sheung Wan, Admiralty, Wan Chai, Causeway Bay, North Point, Quarry Bay, Shau Kei Wan, Sai Wan Ho, Tai Koo, Chai Wan, Tsim Sha Tsui, Yau Ma Tei, Mong Kok, Prince Edward, Olympic, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Kwun Tong, Kowloon Bay, Yau Tong, San Po Kong, Tsuen Wan, Tsing Yi and Kwai Chung as well as remote areas such as Wong Chuk Hang, Tuen Mun, Long Ping, Shek Mun, Fo Tan, Tai Wo, Fanling, Sheung Shui and as far as Chek Lap Kok Airport. For details regarding the designated industrial and commercial areas and the guaranteed delivery time, please refer to http://bit.ly/SFLocalDeliveryTimeMap.
Industrial and commercial partners of SFHK will be able to enjoy this service upgrade at the current express service rate. SFHK believes that this upgrade will not only help our business partners improve their operational efficiency but will also contribute to saving overall costs, ultimately helping them to grow their businesses. The“Same day local pickup and delivery service” will first be implemented in designated industrial and commercial areas, before extending to residential customers in all districts.
SFHK will continue to stay abreast of the times by providing diversified express delivery services and logistic solutions to meet the needs of different customers.
^ If the parcel is sent out after the designated time on Mondays to Fridays or on Saturdays, Sundays and Public Holidays, it will be delivered in accordance with the regular transit time of local SF Speedy Express.
* If it is confirmed that the delivery is delayed by SFHK, the customer can apply for a refund (excluding the value-added service fee).
+ For details of SF Business Stations, please refer to https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_business_station_address/. SF Stores and SF Service Partners send-outs are excluded.
Overview of the "Time Guarantee" for same day local express delivery
Hong Kong to Hong Kong
Limited to designated industrial and commercial areas
(excluding addresses and areas that require special warehousing)
For details of designated industrial and commercial areas and guaranteed delivery time, please click here.
Mondays – Fridays (except public holidays)
Parcel send out cut-off time:
- To-door Parcel Send out Cut-off Time: 12:00pm on that day SF Business Stations+ Parcel Send out Cut-off Time: 12:30pm on that day
Guaranteed delivery time:
Before 6:00 pm on the same day
Local document: from HK$13 (first 0.5kg)
Local packages: from HK$30 (first 1 kg)
For details regarding Express Rates, please click here.
Terms and conditions apply.
For more details of "Time Guarantee" same-day delivery for local express mail, please visit
Photo 1: SFHK introduces the “Same day pickup and delivery service”, offering a money-back guarantee for deliveries outside their time commitment.
Photo 2:“Same day pickup and delivery service” will first be implemented in designated industrial and commercial areas to extensively cover major districts on Hong Kong Island, Kowloon and the New Territories.