Latest Service Arrangements Amid the Pandemic - Limited services available in some of the areas
In response to the severe epidemic situation, in order to ensure the safety of employees and customers, SFHK strictly implements comprehensive epidemic prevention measures and While doing everything possible to maintain the courier service. However, affected by different epidemic control and isolation measures, the company can only provide limited services at present. In addition, due to the impact of the local epidemic and related control measures on delivery operations, the transit time for all shipments will not be guaranteed until further notice. Service in certain areas are adjusted as follows:
With immediate effect, the cut-off time for express shipments is adjusted, cut-off time for commercial and industrial areas^ will be adjusted from 19:00 to 17:00 (Monday to Friday), and the cut-off time on Saturday, Sunday and public holiday remain unchanged at 16:00. The cut-off time for orders in residential and remote areas* is adjusted from 17:00 to 15:00 (Monday to Sunday and public holiday).
Under the influence of the local epidemic situation and related control measures, we must take the initiative to make adjustments on the delivery services. Under the influence of the local epidemic situation and related control measures, we must take the initiative to make adjustments on the delivery services. In addition to suspending the to-door delivery service to all isolation centers, community treatment facilities and related designated buildings (KwunTong, ToKwaWan, KwaiChung, Shatin, Taipo, Fanling, Sheung Shui, Yuen Long, Tin Shui Wai Tuen Mun, Lantau Island, Mei Foo, Tai Kok Tsui, Wong Tai Sin, Sai Kung, Jordan and other affected areas in Jordan#). The company will adjust the areas and buildings for restricting to-door delivery services according to the epidemic situation. When customers place an order through SFHK APP, WeChat or Official Website, if the delivery address is situated at the building in the designated area, there will be a prompt message showing "To-door delivery suspension" reminder. If the shipment order has been placed, the shipment will be directly delivered to any of the nearby SF network points by the delivery address filled in, and the customer can pick up the shipment after receiving the notification. Customers can also check the real-time status of the shipment through the "Tracking" function on SFHK's official website and SFHK APP to check the latest status of the shipment.
In order to protect the personal health of customers and employees, the company has taken the lead in carrying out corresponding epidemic prevention and control during this period, with the main goal of continuing to maintain limited services to our customers. At the same time, in response to the continuing severe epidemic, in order to ensure the safety of employees and customers, the company will strictly implement comprehensive epidemic prevention measures, and strive best to maintain express delivery services. The company will continue to join hands with everyone to fight the epidemic, and sincerely thank customers for their trust and understanding.
We encourage customers to use contactless delivery service as much as possible, by using SF Lockers for pick-up, or through SFHK network with more than 1,000 network points for self-pick up and drop off services.
Please click here for the address and business hours of SF Business Stations.
Please click here for the address and business hours of SF Stores.
Please click here for the address and business hours of SF Lockers.
In order to make our customers and employees feel more comfortable when sending and receiving shipments, SFHK has been strictly implementing "whole process" anti-epidemic measures since the outbreak, in response to the epidemic we have strengthened disinfection facilities in each operations contexts and areas, this includes sanitizing procedures for all site facilities, shipments, vehicles and personnel entering and leaving the operating site. SFHK self-operated network points will also be regularly cleaned and disinfected, at the same time we also requiring employees to take body temperature before work on daily basis, wearing masks correctly, washing hands frequently and always using hand sanitizer, etc.to ensure safety and hygiene of employees, customers and shipments. During the epidemic, customers are advised to thoroughly wash and sanitize their hands after receiving and unpacking the shipment to enhance personal hygiene.
^The industrial and commercial area is marked in green area on the Map of the SFHK Local Delivery Speed Up.
*The adjustment of the order cut-off time in residential and remote areas is only applicable to the areas marked in red in the Map of the SFHK Local Delivery Speed Up.
#If the customer's address is situated in other affected areas in Jordan, it is recommended to go directly to the temporary service point (G/F, 568 Canton Road, Jordan, Hong Kong) to use the self-drop off and pickup services.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong); WhatsApp (852) 5232 3333; Facebook Messenger: SFEXPRESS HK.
(Update on 2 March 2022)