Notice of Adjustment on SF Retention Service Fee

  • Thank you for the continuous support. To ensure our operational efficiency and service quality to our valued customers, SF Retention Service Fee is to be adjusted to encourage on-time pick up. From 23 May 2022 (Monday), SF Retention Service Fee will be applied if customers are unable to pick up their parcels within the designated period at all SF Business Stations, SF Stores or SF Lockers in Hong Kong. Details as below:


    1.       Pick up at SF Business Stations or SF Stores

    Customers who choose to pick up their parcels at SF Business Stations or SF Stores and unable to pick them up within the first 2 days* of the SMS/ SFHK APP pickup notification from our system, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.

    *The number of day(s) is/ are calculated from Monday to Friday. Saturdays, Sundays and public holidays are excluded.


    1.       Pick up at SF Lockers

    For parcels picked up at SF Lockers after the first 24 hours^ of SMS/ SFHK APP pick up notification from our system, an accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.

    ^If customers pick up parcels within the first 48 hours of the pick up notification at SF Lockers located in SF Business Stations and SF Stores, SF Retention Service Fee will not be charged.


    All collected service fee will be fully used for charitable purpose without any cost deduction.


    Terms and Conditions apply. Please click here for details of SF Retention Service.


    For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) ; WhatsApp (852) 5232 3333Facebook Messenger: SFEXPRESS HK; Weixin ID: SF_Express-HK.