Notice of Shipment Storage Surcharge

  • In order to utilize resources, “Shipment Storage Surcharge” will be in effect from 1 November, 2017. Once shipments are stored over the free storage period, Shipment Storage Surcharge will be implemented with calculation based on the weight of parcels and the number of days stored, details are as below:


    Effective Date

    1 November, 2017

    Definition of Shipment Storage

    The first 6 days (from the day customer first receives SMS notification or contacted by our courier) are defined as Free Storage Period.


    Shipment Storage Surcharge will be implemented starting from the 7th day stored in S.F. Express due to customer reason.




    0.5kg or below


    More than 0.5kg# to 40kg

    HKD/MOP 1 per kg each day*

    40kg or above

    HKD/MOP 0.5 per kg each day*

    Maximum charges: 30 days

    Applicable Scope

    All shipments to Hong Kong or Macau

    #More than 0.5kg and less than 1kg will be counted as 1kg.
    *Total charge will be rounded up to the nearest integer.


    Please contact Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau) for further enquiry on the Shipment Storage Surcharge.