SF Express HK x Kerry Pharma | Medication Home Delivery
SF Express HK (‘SFHK’) has always attached great importance to customer needs and provides different services to serve the community. During the COVID-19 epidemic, many patients in vulnerable social groups who are unable to leave their homes for to consult doctors or pharmacists. Therefore, SFHK has launched a customised home delivery service, named as Medication Home Delivery, for patient medication in Hong Kong in collaboration with Kerry Pharma on 11 March 2022.
This Medication Home Delivery service aims at assisting community pharmacies of local NGOs to provide remote support for patients in need of help and medication deliveries. By combining the strength of SFHK’s extensive network and professional express delivery team and Kerry Pharma’s industry expertise, this collaborative team can safeguard the quality of the medication under a safe and stringent delivery process. .
To provide the greatest support to patients with drug delivery need, the entire delivery can be closely monitored through a digital tracking system in order to provide accurate and speedy same-day deliveries to patients. Patients can also access latest delivery status updates and the information of the courier from the SFHK official website and SFHK app to keep in touch during the deliveries. With a secret key authentication, it helps delivery team to verify receiver’s identity and complete medication handover process.
Each courier of the Medication Home Delivery service is required to take daily rapid antigen tests before the delivery, while all vehicles and related utensils are regularly sanitised to ensure safe and hygienic deliveries.
For customers who are interested in the "Home & Medicine Delivery" service, please contact our project team immediately, and we will have a dedicated person to assist you.
In the future, SFHK will continue to work with all sectors of the society. Helping the society fight the epidemic and giving back the support of general public.