Service Arrangement During 2025 Chinese New Year

2025.1.14
  • (Last updated on January 17, 2025)

    SFHK will provide special delivery arrangement during 2025 Chinese New Year (28 January to 4 February)in Hong Kong and Macau., SFHK will be open during the 2025 Chinese New Year, No Surcharge for the Chinese New Year,service adjustments are as follows.

     

    A. Service adjustment arrangements during the Chinese New Year:

    District

    Date

    Pickup Service

    Delivery Service

    Customer service Hotline

    Hong Kong and Macau

    28 January 2025

    (Tuesday)

    ●Cut-off Time: 12:00

    ●Remain Normal Service

    ●Same Day Delivery Service as usual

     

    Service hours

    08:00 - 18:00

    29 January 2025

    (Wednesday)

    To

    31 January 2025

    (Friday)

    ●Cut-off Time:16:00  

    ●Self-drop off and to-door pick up services are available

    No Surcharge(Chinese New Year Surcharge) for the Chinese New Year

    ●Self pick up and to-door delivery services are available

    ●Same Day Delivery will not be available

    ●If you wish to deliver your shipment(s),,You need to call the customer service hotline one working day in advance,

    or indicate the holiday delivery date and the valid contact information of the recipient on the waybill.

    1 February 2025

    (Saturday)

    To

    2 February 2025

    (Sunday)

    Service hours

    08:00-20:00

    Hong Kong

    3 to 4 February 2025

    (Monday to Tuesday)

    Service hours

    08:00-20:30

    Macau

    3 to 4 February 2025

    (Monday to Tuesday)

    All services return to normal

    Service hours

    08:00-20:30

    Hong Kong and Macau

    5 February 2025

    (Wednesday)

    All services return to normal

    Service hours

    08:00-20:30

     

    Special protection: ensuring that Medication Delivery and Airport Check-in and Baggage Delivery Service are normal products to ensure user needs.

     

    B. Due to customs clearance holiday arrangements at different ports, cross-border delivery services may be adjusted due to customs clearance time. Specific arrangements are :

    1. Due to customs clearance holiday arrangements at different ports, cross-border delivery services may be adjusted due to customs clearance time.

    2. No import and export service between Hong Kong and Macau from 29 to 31 January 2025.

     

    For more detailed arrangements during the 2025 Chinese New Year period, please click here.

     

     

    For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333Facebook Messenger: SFEXPRESS HK; WeChat: SF_Express-HK.