Local Delivery Speed Up | Residential Service Level Up
Hong Kong local express delivery speed up will be extended to residential area and SF Stores soon!
Starting from 19 July 2021, if your Hong Kong local parcel (weighing ≦80kg per waybill) is sent before specified time onMonday to Friday (except Hong Kong public holidays)^, SF will arrange service upgrade for you. Parcels sent out in the morning arrives in the afternoon on the same day, failing which the customer can apply for refund of the basic shipment charges*. The existing charges remain unchanged.
Details on Local Delivery Speed Up: (Effective from 19 July 2021)
Application Service Area:
- Parcels sent and delivered in Hong Kong region, please click here for details
- #Remote areas and any addresses and areas that require special warehousing excluded
Specified Send-out Time^:
|
Send-out Location |
Specified Send-out Time |
|
To-door address in industrial and commercial area# |
Orders placed before 12:00nn on Monday to Friday; and parcels successfully collected by SF staff before 1:00pm on the same day |
|
Parcels successfully sent out before 12:30pm on Monday to Friday |
|
|
Parcels successfully sent out before 12:00nn on Monday to Friday |
- Saturday, Sunday or Hong Kong public holidays excluded
Delivery Time:
|
Delivery Location |
Delivery Time |
|
To-door address in industrial and commercial area# |
Before 6:00pm on the same day on Monday to Friday |
|
To-door address in residential area# |
Before 8:00pm on the same day on Monday to Friday |
|
Before 6:00pm on the same day on Monday to Friday |
|
|
Before 7:00pm on the same day on Monday to Friday |
- Saturday, Sunday or Hong Kong public holidays excluded
- Parcels to be self-picked up at EF Lockers and/or SF Service Partners are excluded
Upgrade Service Charge: Free of charge
^If the parcel is sent out after the specified send-out time on Monday to Friday or on Saturday, Sunday and Public Holiday, it will be delivered in accordance with the normal transit time of Hong Kong domestic parcels.
*Shall be confirmed that the delay in delivery is caused by SF and that the refund requirements are met. Refunded basic shipment charges will not include value-added service charges, etc.
It is recommended the peer companies to inquire our CS for confirming the transit time before placing the orders.
This Service shall be governed by both Local Delivery Speed Up Service Terms and Conditions and Terms and Conditions of Carriage simultaneously.
For further enquiries, please contact us via (852) 2730 0273 (Hong Kong); WhatsApp (852) 5232 3333 or @sfexpresshk Facebook Messenger.
