Local Delivery Speed Up | Unlimited Opportunities Ahead


Promotion Period : 3.May.2021 - 31.Dec.2021

Starting from 3 May 2021, SF launches "Transit Time Guarantee" for Hong Kong local parcels (weighing ≦80kg per waybill) sent from designated industrial and commercial areas to designated industrial and commercial areas before specified time on Monday to Friday (except Hong Kong public holidays)^. Parcels sent out in the morning arrives in the afternoon on the same day, failing which the customer can apply for refund of the basic shipment charges*. The existing charges remain unchanged.

 

Local delivery speed up covers a wide range,with most of the popular industrial and commercial areas along the railway available, bringing cost-effective delivery experience to customers, especially business partners, to run through unlimited business opportunities.

 

Details on Local Delivery Speed Up:

Application Service Area:

  • Industrial and commercial areas to designated industrial and commercial areas in Hong Kong region, please click here for details
  • Remote areas and any addresses and areas that require special warehousing excluded

Specified Send-out Time:

  • Send-out at To-door address: orders placed before 12:00nn on Monday to Friday; and parcels successfully collected by SF staff before 1:00pm on the same day
  • Send-out at SF Business Stations: orders placed before 12:30pm on Monday to Friday; and parcels successfully collected by SF staff before 1:00pm on the same day, please click here for details
  • Saturday, Sunday or Hong Kong public holidays excluded
  • Parcels sent out at SF Stores and/or SF Service Partners excluded

Delivery Time:

  • Before 6:00pm on the same day on Monday to Friday
  • Saturday, Sunday or Hong Kong public holidays excluded

Specified Delivery Mode:

  • To-door delivery and self-pick up at SF Business Stations
  • Parcels to be self-picked up at SF Stores, EF Lockers and/or SF Service Partners excluded

Upgrade Service Charge: Free of charge

 

^If the parcel is sent out after 12:00nn on Monday to Friday or on Saturday, Sunday and Public Holiday, it will be delivered in accordance with the normal transit time of Hong Kong domestic parcels.

*Shall be confirmed that the delay in delivery is caused by SF and that the refund requirements are met. Refunded basic shipment charges will not include value-added service charges, etc.

 

It is recommended the peer companies to inquire our CS for confirming the guarantee transit time before placing the orders.

 

This Service shall be governed by both Local Delivery Speed Up Service Terms and Conditions and Terms and Conditions of Carriage simultaneously. Please click here for details.

 

For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong).

 

 

 

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