SFHK "Surprise Delivery" Service — Delivering Memorable Moments
Whether as a gift for loved ones, a gesture of professional gratitude, or festive blessings, sending a present conveys far more than an object—it captures a moment of surprise in full bloom.
SFHK's "Surprise Delivery" service is dedicated to delivering precisely that moment. We do more than deliver parcels; we craft a seamless and heartfelt experience—from the moment you send to the instant it’s received.
Service Advantages:
• Confidential Delivery, Surprise Preserved
From the moment your parcel is dispatched until it is ready for delivery or arrives at the designated pick-up point (SF Store or SF Locker), all shipment details remain strictly confidential. No advance notifications are sent to the recipient, ensuring the anticipated surprise arrives fully intact at the right moment.
• Animated E-Card, Elevating Your Sentiments
When placing your order, select from a curated collection of themed animated e-cards. Once the parcel is delivered—or after the recipient receives the pick-up notification—they can view it via the SFHK App, where your heartfelt animated e-card will be displayed automatically, instantly elevating the unboxing experience.
• Scheduled Delivery, Perfectly Timed Surprises
Select your preferred delivery date and time window for delivery, ensuring your greetings arrive right on schedule.
*Note: Scheduled delivery is available for door-to-door service only(SF Speedy Express, SF Ground Freight, E-comm Box, Temperature Controlled Delivery, Temperature Controlled Delivery (Alcohol)).*
• Personalized Messages, Conveying Sincere Emotions
Beyond pre-set greetings, you may further customize your message through the following options to make your gift truly unique and heartfelt:
— Custom Text Message: Craft your own exclusive greeting to connect more meaningfully with the recipient.
— Custom Voice Message: Upload a personal voice recording. The recipient can listen to your warm wishes while viewing parcel details—letting your emotions bridge the distance and touch their heart directly.
• Exclusive Customization, Deepening Brand Connections
Credit Account customers can opt for a customized e-card service. Design your own card content and embed your company logo or commemorative images to create a distinctive, brand-recognizable e-card. Please contact your sales representative for further details, or click here to get in touch. We will arrange a dedicated consultant to follow up with you.
*Note: Customized e-card content is subject to SF's review and must not infringe upon any third-party intellectual property rights.*
Service introduction:
• Scope of Service: Local delivery within Hong Kong or Macau, or delivery between Hong Kong and Macau.
• How to Order:
- Regular Customers: Select the "Surprise Delivery" value-added service when placing an order via the SFHK App.
- Credit Account Customers: Select the "Surprise Delivery" value-added service when placing an order via the SF Credit Account Management Platform, or by using the bulk shipment order template.
• Service Pricing:
|
Value-Added Service |
Item Description |
Fee per Shipment (HKD/MOP) |
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|
Standard Price |
Promotional Price (Valid Until Further Notice) |
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|
Surprise Delivery |
Confidential shipment handling + Animated e-card |
+Pre-set Greeting Message |
$18 |
$5 |
|
+Custom Text Message |
$20 |
$6 |
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|
+Custom Voice Message |
$20 |
$6 |
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|
Customized E-Card |
Please Contact Your Sales |
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Scheduled Delivery |
Delivery window selection (available from the next business day up to 3 days after order placement) |
10:00-13:00 |
$18 |
$10 |
|
13:00-16:00 |
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15:00-18:00 |
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18:00-21:00 |
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Your gift arrives on time; the surprise and emotion are safeguarded by "Surprise Delivery". SFHK's Surprise Delivery service ensures every moment is special.
SF's Terms and Conditions of Carriage shall apply.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333; Facebook Messenger: sfexpresshk; WeChat : SF_Express-HK
