Convenience Store Pickup Service
Broad range of services
More than 10,600 convenience stores include the FamilyMart, Hi-Life, 7-ELEVEN are available. You are free to choose among the three convenience stores, even on Alishan.
Check Stores:
24 hours pickup
To make it easier for you without having to waste waiting time.
SMS to remind pickup
When the shipment arrived at the designated convenience store the first day and fourth day, you will receive the notification SMS sent by SF.
Go to the convenience store to check identity card within the specified time, then you can pick up a shipment.
* If you are setting to reject advertising text message or not boot for a long time, you may not be able to receive SMS.
Send process
- Please check the size, weight and other pickup restrictions for packages collected at convenience stores before sending your shipment. Refer to the pickup restrictions below for details.
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Pickup address format: Convenience store location (City/County and District) + Convenience Store Pickup + Convenience store name + Store code. Alternatively, refer to the Convenience Store Pickup CVS Store Locator in Item 3 below and click “Copy” under “Action” to copy the store address. (Examples: Kaohsiung City, Luzhu Dist., Convenience Store Pickup, 7-ELEVEN Huazhong Store, 294809; Taichung City, Dali Dist., Convenience Store Pickup, FamilyMart Dali Liren Store, 13085; Taoyuan City, Longtan Dist., Convenience Store Pickup, Hi-Life Longtan Wolong Store, 25673)
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Convenience Store Pickup Location Search: Use the CVS Store Locator to search for a pickup location. (Stores marked as “Closing Soon” will be unable to provide pickup services if the package arrives after the store’s closing date. We recommend selecting another store.)
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For the store service code, please use the code listed in the CVS Store Locator on the S.F. EXPRESS (TAIWAN) CO., LTD. official website. If an incorrect address format causes the system to identify the store incorrectly, resulting in delays, return shipments, or other related charges, all such costs will be borne by the sender.
Pickup process
- When the shipment arrived at the convenience store, it will send the message to the receiver.
- The receiver pick up the designated shipment at the convenience store.
(When Shipment arrival at the convenience store within seven days, the receiver have to ready for an identity card to the designated convenience stores.
After confirm ,you can pick up the shipment.
* If due to personal reasons,for example reject advertising text message or not boot for a long time, you also can check shipment process on SF 「Track & Trace」 by original waybill number.
* If the recipient has yet to convenience stores to receive the shipment more than 7 days and it will enter the return flow.
SF will notify the shipper and the second reassignment costs should be paid by shipper.
Service Time
Monday~ Saturday 9:00AM~ 「Pickup cut-off time」
Expected delivery time
2 business day
Notes:
* Expect business days is from the shipper's address to the convenience store.( Not include sending day)
* In case of holidays, should be postponed to the next working day.
* If weather and other force majeure factors may be delayed.
Shipment Limitation
| Convenience Store | FamilyMart, Hi-Life | 7-ELEVEN |
|---|---|---|
| Maximum Dimension | L + W + H sum shall not exceed 105 cm, If the length of the package less than 15cm, then the other sides cannot exceed 45cm. | L + W + H sum shall not exceed 105 cm, the two longest sides cannot exceed 45 cm and 30 cm. |
| Weight Limitation | Actual weight is not more than 5 kg | |
| Shipment Limitation |
1.Shipment packaging without damage. No abnormal noise inside. 2.The value of the commodity should not exceed NTD$20,000. |
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| Import Express (Chinese Mainland, Hong Kong and Macau only) | |
|---|---|
| Convenience Store Coverage | Taiwan (not including outlying islands) |
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Freight Charge
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Standard Import Express rate |
| Payment Method | Paid by the shipper ,receiver or third party receiver |
Notes by the shipper
- Please properly packed shipment and placed in the appropriate amount of cushioning packaging materials to avoid damaging in the distribution process.
- Before Sending, please check the Prohibited Commodities details.
SF have right to refuse to undertake dangerous or does not meet the specification of goods.
- After the shipment sent, if you need to change the convenience store, please call the Customer Hotline at 412-8830(dial 02 ahead with mobile phone).
If the shipment has arrived, SF cannot provide forwarding services.
- Part of the convenience store outlets in the schools, recreational areas, hospitals or remote areas, cannot provide 24 hours pickup service.
Notes by the receiver
- SF is unable to provide the convenience store returns, the original single forward or switch to the store pick-up service.
If any questions to the shipment or designated outlets, please contact with the shipper.
- It also provides behalf service, an agent to bring the shipper's identity card to a convenience store to check the identity.
