[Important Notice] Hong Kong Collection/Delivery Services Adjusted from March 5, 2022

  • Dear customers, 


    Due to the worsening COVID-19 outbreak in Hong Kong and uncontrollable factors in a challenging environment, S.F. Hong Kong Express has suspended its door-to-door collection/delivery services from March 5, 2022 until further notice.

    Instead of sending shipments to a Hong Kong address, customers are encouraged to use the pick-up service at over 1,000 network points in Hong Kong, including business stations, SF Stores, service partners, and EF Lockers. This way, customers are able to avoid waiting times and are guaranteed a more efficient and convenient service.

    The outbreak has impacted the operation of S.F. Hong Kong Express in many ways, and as a result, we cannot guarantee delivery times for express shipments. We apologize for the inconvenience and are grateful for your understanding.

    ·         For business stations and opening hours, please click here.

    ·         For SF Stores and opening hours, please click here.

    ·         For EF Lockers and opening hours, please click here.

    To provide peace of mind to customers and employees upon sending and receipt of a shipment, S.F. Hong Kong Express has taken a series of stringent pandemic prevention measures since the beginning of the outbreak. These measures include disinfecting all site facilities, express shipments, vehicles, as well as sites used by personnel.

    We will continue our concerted battle against the COVID-19 pandemic, and we sincerely thank our customers for their support and understanding.


    Taiwan S.F. Express Online Customer Service: https://reurl.cc/24Q7aaor telephone: 412-8830 (please add “02” if you are calling from a mobile), or visit our website at https://www.sf-express.com.tw.

    (Service Hours: Monday to Friday 08:00–20:00, Saturday 08:00–17:30)

    Taiwan S.F. Express Co. Ltd.



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