Temperature Controlled Delivery

  • Service Introduction

    SFHK provides a door –to-door delivery service and pick-up service for cold chain shipment.

     

    3 Temperature Zones:

    • Frozen (-18 to -15℃)
    • Chilled (0 to 4℃)
    • Air-conditioned (17 to 22℃)

  • Service Area

    Hong Kong Local.

     

    • Door –to-door delivery service:Hong Kong Local (Excluding Chek Lap Kok, Lamma Island, Cheung Chau, Peng Chau and restricted districts)
    • Pick-up service:Only applicable to designed SF business station and SF stores (Please click here for SF Business Stations, SF Stores locations)

  • Service Advantage

    • Exclusive delivery service for cold chain shipment.
    • Charge by the size of cold chain shipments and delivery method easy for business budgeting.
    • Provide to-door / self-drop off / self-pickup services, meet different customer needs with flexibility.
    • Special reinforced packaging and handling to protect cold chain shipment.

  • Parcel Classification

    • Cold chain shipments(Frozen/ Chilled/ Air-conditioned delivery product)

    Those products will be arranged cold chain delivery after signing 【Cold Chain Carriage Disclaimer for Loss and Damage of Goods】

    • Chocolate;
    • Chilled Poon Choi (Excluding frozen Poon Choi) ;
    • Frozen dough
    • Popsicle、Sorbet、Ice-cream or related products、Macarone、Cream cake、Decorated cake、Egg、Sashimi、Sea urchin

  • Freight

    This service is charged at fixed rate depending on the size of cold chain shipments and delivery method. Customers may choose to use SF Packing Materials or self-prepared packing materials. Service Charge:

     

    SF Packing Material F2 Carton / F2s Carton OR Total length, width and height of self-prepared packing material ≤60cm

    • Weight Limitation:≤20kg
    • To-door delivery service charge :HKD43
    • Self-pickup service charge:HKD30

     

    SF Packing Material F3 Carton / L Packing Bag OR Total length, width and height of self-prepared packing material ≤80cm

    • Weight Limitation:≤20kg
    • To-door delivery service charge :HKD55
    • Self-pickup service charge:HKD45

     

    SF Packing Material F4 Carton / XL Packing Bag OR Total length, width and height of self-prepared packing material ≤100cm

    • Weight Limitation:≤20kg
    • To-door delivery service charge :HKD70
    • Self-pickup service charge:HKD55

     

    SF Packing Material F6 Carton / F6s Carton OR Total length, width and height of self-prepared packing material ≤140cm

    • Weight Limitation:≤20kg
    • To-door delivery service charge :HKD110
    • Self-pickup service charge:HKD95

     

    The above service charge does not include SF Packing Materials, please purchase additionally if needed.

  • Notice for Use

    This service is only available for customers who were referred by the cold chain project team.

     

    Customers who are interested in this service, please contact the cold chain project team at (852)2929 2929 and press “8”  or  852smd@sfmail.sf-express.com, and designated representative will follow up with you for further arrangements.

     

    SF’s Terms and Conditions of Cold Chain Carriage apply.