Phone Scam Alert from SFHK

  • S.F. Express (Hong Kong) Limited (hereinafter “SFHK”) would like to remind customers to be vigilant against scam calls or other telecommunication methods claiming to be SF or SFHK’s employees, with a view to elicit customers’ personal information or request for payment. These scam calls or messages claiming to be SF or SFHK may offer various reasons, such as unsuccessful parcel delivery, customs detention of parcels or parcels contain prohibited items and so on with a view to commit fraudulent acts. SFHK reiterates that SFHK’s representatives would never obtain personal information from customers such as personal identification document numbers, bank account numbers or passwords and so on when contacting our customers in relation to parcel matters.


    Moreover, customers can identify scam calls through the following important points:

    1.        If you receive an incoming call displaying a “+” sign, this is a call outside Hong Kong, and SFHK shall NOT make such a call.
    2.        When SFHK contacts customers, we shall NOT use pre-recorded audio messages in Mandarin dialect.
    3.        SFHK would NOT forward the phone call to any law enforcement parties. 


    If you are in doubt, please don’t hesitate to call our customer service hotline at (852) 27300 273 (Hong Kong) or (853) 2873 7373 (Macau) for verification.