Service Arrangement During 2024 Chinese New Year
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SFHK will provide special delivery arrangement during 2024 Chinese New Year（9 to 18 February）in Hong Kong and Macau, SFHK will be open during the 2024 Chinese New Year, service adjustments are as follows.
1.Service adjustment arrangements during the Chinese New Year:
Area
Date
Pickup Service
Delivery Service
Customer service Hotline
Hong Kong and Macau
9 February 2024
(Friday)
● Cut-off Time: 12:00
● Remain Normal Service
● Same Day Delivery Service as usual
Service hours
08:00 - 18:00
10 February 2024
(Saturday)
To
13 February 2024
(Tuesday)
● Cut-off Time:16:00
● Self-drop off and to-door pick up services are available
● Shipping to Mainland China, Hong Kong Region, Macau Region and Taiwan Region ,Chinese New Year Surcharge will be charged of HKD/MOP 15 per shipment.
● Self pick up and to-door delivery services are available
● Same Day Delivery will not be available
● If you wish to deliver your shipment(s),，You need to call the customer service hotline one working day in advance, or indicate the holiday delivery date and the valid contact information of the recipient on the waybill.
Service hours
08:00-18:00
14 February 2024
(Wednesday)
To
17 February 2024
(Saturday)
● Cut-off Time:16:00
● Remain Normal Service
● Remain Normal Service
● Same Day Delivery Service will not be available
Service hours
Monday to Friday
08:00 – 20:30
Saturday to Sunday
08:00 – 20:00
18 February 2024
(Sunday)
● Cut-off Time:16:00
● Same Day Delivery Service will not be available
● If you wish to deliver your shipment(s),，You need to call the customer service hotline one working day in advance, or indicate the holiday delivery date and the valid contact information of the recipient on the waybill.
18 February 2024
(Monday)
● All services return to normal
Special protection: ensuring that Medication Delivery and Airport Check-in and Baggage Delivery Service are normal products to ensure user needs.
2. Due to customs clearance holiday arrangements at different ports, cross-border delivery services may be adjusted due to customs clearance time. Specific arrangements are :
●No import and export service between Hong Kong and Macau from 10 to 13 February 2024.
●The following services will be adjusted. The last collection date and resumption date are as follows:
Products and Service
last collection date
Resumption date
SF-eship
3 February
13 February
Shipment to Taiwan
5 February
14 February
E-commerce Standard Express
3 February
13 February
#In order to ensure stable and high-quality express delivery services for customers during the Chinese New Year holiday, for shipments sent from Hong Kong and Macau to Mainland China, Hong Kong, Macau and Taiwan region on 10 to 13 February 2024, SFHK will charge Chinese New Year Surcharge of HKD 15/Macau 15 per shipment. Click here for details。
For more detailed arrangements during the 2024 Chinese New Year period, please click here.
For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau); WhatsApp (852) 5232 3333; Facebook Messenger: SFEXPRESS HK; WeChat: SF_Express-HK.
