Weight and Size Restrictions

Parcel Limitations and Service Charge

Service Points

Maximum Weight

Maximum Volume

Service Charge

SF Stores

20kg or below



SF Business Station

80kg or below

(Please contact our Customer Service Hotline at (852) 2730 0273 for any parcel that is over 80kg)

Each single length≤ 160cm;

L+W+H ≤ 300cm


SF Locker¹

20kg or below



SF Service Partners

Pick-up service only

7-Eleven, Circle-K 

5kg or below


HKD10/ MOP10²

Shell Station

10kg or below


KE Locker³

5kg or below


Small-sized Chain Stores & Individual Stores

15kg or below


Pick-up and

local drop-off service

Lee Hing Loong,

Chui Kee Vans,

Cheung Chau Lok’sShop

Pick-Up: 15kg or below
Drop-Off: 30kg or below


Pick-Up: 70*40*32cm
Drop-Off: 70*40*32cm



Simply click here to follow the easy steps and click here to learn more about the Waybills Batch Printing Template-Menu.

¹Pick-up service only and Jumbo-sized grid available in some Locker(45*87*35 cm), for more details please click here.
²SF Service Partner Service Charge (HKD 10/ MOP 10) would be exempted for parcels picked up at SF Service Partners until further notice.
³Transit time is expected to increase by 1-2 working days for pick up at KE Lockers.
Depends on the size of parcel that the specific SF Service Partner accepts.



Recipient must pick up parcels at SF Service Partners within 2 days after receiving the SMS notification. If customers wish to rearrange pickup for overdue parcels, please call our Customer Service Hotline (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).
SF Retention Service fee may apply if customers failed to pick up the parcel within limited time.


 For Terms and Conditions of Carriage, please click here.