SF Retention Service

  • Service Introduction

    For parcel collected from “Hot” EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee of HK$10 will be charged for every 24 hours thereafter.  Surcharges for part of a 24-hour period are collected on a 24-hour basis.

  • Service Area

    For parcels which are to be picked up at “Hot” EF Lockers in Hong Kong

     

    The ‘Hot’ and ‘Regular’ EF Locker list will be updated from 1 March 2021, Monday. Please click here for the to be updated list.

  • Charges

    For shipments picked up over 24 hours, an accumulative fee of HK$10 will be charged for every 24 hours thereafter.

     

    • Surcharges for part of a 24-hour period are collected on a 24-hour basis;
    • Charged in a cumulative manner per 24 hours basis.

     

    All surcharges collected will be donated to TWGHs for charitable purposes without cost deduction.

     

  • Notice for Use

    • SF Express will update the list of "Hot" and "Regular" EF Lockers on a regular basis.  Customers are advised to stay tuned to the updated lists before the parcels are sent out and during the delivery.
    • For Terms and Conditions of SF Retention Service, please click here.
    • For Terms and Conditions of Carriage, please click here.