Schedule Adjustments for Service Hours during the Chinese New Year Holiday in 2021
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Dear clients,
From February 10th to February 16th, 2021, it will be the long vacation for Taiwan S.F. Express Co., Ltd. For your convenience in shipment, the service hours from February 10th to February 16th will be adjusted as follows:
Delivery Service
Date
Service hours
February 10th (Wednesday) 09:00-17:00
February 11th (Thursday) 09:00-16:00
February 12th to 15th (Friday to Monday)
09:00-17:00
February 16th (Tuesday)
09:00-17:00
Note 1 ：Taiwan S.F. Express distribution center is for Shipment Processing. Cash on delivery service only for Credit account.
Note 2 ：Due to cooperation with convenience store operational arrangements. Convenience store delivery service time adjustment：
From 2021/02/05 to 2021/02/16 Delivery in remote areas will be suspended.
From 2021/02/10 to 2021/02/16 Delivery in Taiwan island will be suspended.
We apologize for the inconvenience caused.Pick-up service
Date
Service hours
Pickup Deadline
Holiday service fee
February 10th (Wednesday) 09:00-17:00
09:00-17:00
Service fee NT$60February 11th (Thursday) 09:00-16:00
09:00-16:00
February 12th to 15th (Friday to Monday)
09:00-17:00
09:00-17:00
February 16th (Tuesday)
09:00-17:00
09:00-17:00
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Note 1：Taiwan S.F. Express distribution center is for Shipment Processing. Self-pickup service only for Credit account.
Note 2：Holiday service fee refer to the 2021 Chinese New Year Holiday service fee announcement content on the Taiwan S.F. Express website.
Note 3 : Resource adjustment fees do not apply on international shipping.
Note4: From 2021/02/10 to 2021/02/16 the pickup service of Hi-Life Convenience Store will be suspended.
We apologize for the inconvenience caused.Customer Service Hotline
Date
Service hours
February 10th (Wednesday) 08:30-17:30
February 11th (Thursday) 08:30-16:30
February 12th to 15th (Friday to Monday)
08:30-17:30
February 16th (Tuesday)
08:30-17:30
From February 10th to February 16th , Self-pick up and Self drop-off services are available in following service points only：
Service Point
ADD
Daan branch
No.35, Ln. 98, Sec. 3, Heping E. Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.)
Neihu branch
No.21, Ln. 140, Xing’ai Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)
Zhonghe branch
No.89, Jian 1st Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)
Sanchong branch
No.9, Aly. 24, Ln. 68, Sec. 1, Guangfu Rd., Sanchong Dist., New Taipei City 241, Taiwan (R.O.C.)
Chiayi branch
No.70, Dahua Rd., West Dist., Chiayi City 600, Taiwan (R.O.C.)
Tainan branch
No.395, Zhongzheng S. Rd., Yongkang Dist., Tainan City 710, Taiwan (R.O.C.)
Keelung branch
No.6-60, Dongshi St., Nuannuan Dist., Keelung City 205, Taiwan (R.O.C.)
Note：
1. Spring Festival Holiday from February 10th to February 16th.
All shipments will be sent to the above Service Point. Self drop-off and Self-pickup service must be make an appointment by calling 412-8830(dial 02 ahead with mobile phone).
2. Self drop-off shipments from February 10th to February 16th. Delivery will be shipped on February 16th, and the export will be shipped on February 17th.
3.Food is not acceptable for carriage during the Chinese New Year.
4.Self-pick up and Self drop-off services are available in the service points mentioned above only (other service points and transit depots are not included).Taiwan S.F. Express holiday shipments arrangementsis as follows：
‧February 11th (Tuesday) to February 15th (Monday) Self-pickup and Self drop-off service delivery by appointment only.
‧February 16th (Thursday) call the Customer Service Hotline on 412-8830(dial 02 ahead with mobile phone) to make an appointment for pick-up/delivery.‧February 17th (Wednesday) resume normal operations.
※During the week before and after the Chinese New Year holiday, due to the impact of flight scheduling, customs clearance schedule, manpower arrangements, etc., the timeliness of pickup and delviery cannot be guaranteed. Thank you for your understanding.
If you have any further questions, you are welcome to call the Customer Service Hotline on 412-8830(dial 02 ahead with mobile phone).
Taiwan S.F. Express Co., Ltd.
