Forwarding (Reassignment or Return) Service

  • Service Introduction

    If customers have the need to forward (reassign or return) shipments to a different address, SF Express will arrange for the parcels to be forwarded according to the customer's initial request

  • Payment Method

    1.The cost of this service will be borne by the requester of the forwarding (reassignment or return) service. Payment methods include prepaid, monthly paid, and cash on delivery.

    2.The forwarding (reassignment or return) service fee starts from a minimum of NT$60 per package, and the original shipping fee will still be charged (including any intermediate reassignment requests).

    3.For domestic shipments in Taiwan, the forwarding (reassignment or return) service will incur a service fee and shipping fee based on the standard rates for domestic shipments in Taiwan.

    4.Non-Taiwan Dollar payments will be converted using the monthly exchange rate.

    5.If the forwarding involves cross-border operations, any related expenses incurred during customs clearance (e.g., customs duties, warehouse rental fees, etc.) will follow the current import parcel charges.

  • Service Coverage

    Domestic shipments in Taiwan, exports to Hong Kong, Macau, and China, and imports.

  • Notice for Use

    1.The service is not available in the outlying islands and the remote areas of the main island of Taiwan.

    2.Due to operational limitations, some parcels may not be able to be forwarded to the customer's specified address. Our company reserves the right to exercise this service.

    3.For details, please consult with the “Online Customer Service” or call the Customer Service Hot Line 412-8830(dial 02 ahead with mobile phone)